FAQ
Frequently Asked Questions (FAQ)
Here are some common questions about our products and services. If you can't find the answer you're looking for, please don't hesitate to contact our customer support team.
General Questions
Q: What is LenxPlugs? A: LenxPlugs is an online store dedicated to providing smart and innovative power strips, cable organizers, and smart home accessories. We carefully select products that enhance convenience, safety, and organization in your home and office.
Q: Where are your products shipped from? A: To offer you the best prices and a wide selection, our products are sourced from various trusted suppliers and warehouses globally. This means your order may be shipped from different locations.
Q: Do you offer international shipping? A: Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on your location. Please check our Shipping Policy for more details.
Ordering & Shipping
Q: How can I track my order? A: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order's progress on our website or the carrier's website.
Q: How long does shipping take? A: Shipping times vary depending on the product, its origin, and your destination. Typically, orders are delivered within 7-20 business days. Please refer to the estimated delivery time on the product page or in your order confirmation.
Q: What if my order arrives damaged or is lost? A: We take great care in packaging our products, but if your order arrives damaged or goes missing, please contact our customer support immediately. We will work with you to resolve the issue, which may include a replacement or refund.
Products & Usage
Q: Are your power strips safe? A: Yes, safety is a top priority. We source products that comply with relevant safety standards and certifications. Always follow the product's instructions for safe usage.
Q: How do smart plugs work? A: Smart plugs connect to your home Wi-Fi network and allow you to control any plugged-in device remotely using a smartphone app or voice commands. They can also be scheduled to turn on/off at specific times.
Q: Can I return a product if I'm not satisfied? A: Yes, we have a return policy in place. If you are not completely satisfied with your purchase, you can return it within a specified period, provided it meets our return conditions. Please review our Return Policy for full details.
Technical Support
Q: I'm having trouble setting up my smart device. Can you help? A: Absolutely! We provide basic troubleshooting guides and support for our products. If you encounter any issues, please refer to the product manual or contact our customer support team for assistance. We'll do our best to guide you through the setup process